Terms & Conditions of Service

1. Acceptance of Terms

By accessing, installing, or deploying Softac LLP software, including Cloud Enterprise ERP, CRM Management, Mobile Device Management (MDM), and Anti-Theft Security agents, your organization ("Client") agrees to be bound by these Terms & Conditions. If you are entering into this agreement on behalf of a company, you represent that you have legal authority to bind that entity.

2. Software Licensing & Enterprise Subscriptions

Softac LLP grants Client a non-exclusive, non-transferable, worldwide license to access and utilize the Softac LLP during the active subscription period in accordance with agreed endpoint counts and module seat entitlements.

• Client shall not reverse-engineer, decompile, or dissemble Softac LLP software binaries or background security daemons.
• License capacity is governed by the registered number of active device endpoints and administrative console seats.

3. Anti-Theft & Remote Hardware Defense Authorization

Softac LLP Anti-Theft software incorporates active hardware controls. By deploying Anti-Theft agents on corporate or BYOD hardware, Client explicitly authorizes Softac LLP system commands to execute:

• Remote Loud Siren Emission: High-decibel audible sirens through hardware speakers during reported theft status.
• Remote Display & Firmware Lock: Disabling OS access, keyboard inputs, and USB storage ports.
• GPS & Network Triangulation: Continuous location logging via satellite GPS, cell tower IDs, and Wi-Fi networks upon intrusion trigger.
• Silent Intruder Snapshot: Automatic camera capture upon failed PIN/password authentication attempts.
• Cryptographic Data Wipe: Sanitization of local SSD storage keys upon remote administrator command.

4. Data Protection & Privacy Compliance

Softac LLP is committed to strict enterprise privacy standards. All customer data and telemetry streams are encrypted in transit via TLS 1.3 and at rest via AES-256 bit encryption. Softac LLP maintains SOC2 Type II certification.

5. Service Level Agreement (SLA) & Uptime

Softac LLP guarantees a 99.99% operational uptime for Cloud ERP, CRM, and MDM telemetry servers. Planned maintenance windows are communicated at least 48 hours in advance and scheduled during low-volume hours.

7. Mobile Device Financing & Easy EMI Terms & Conditions

In addition to software and security subscriptions, Softac LLP provides mobile hardware procurement and flexible Equated Monthly Installment (EMI) financing facilities for individual professionals, commercial businesses, and corporate fleets ("Client / Borrower"). By applying for or obtaining mobile devices on finance or EMI through Softac LLP, Client acknowledges and agrees to the following terms and operational conditions:

• 7.1 Verification & Digital KYC: All financing approvals and device allocations are subject to successful verification of submitted identity documents, permanent account number (PAN), address verification, and banking credentials. For enterprise accounts, valid commercial registration documents (including GSTIN, certificate of incorporation, and authorized signatory board resolution) are required. Softac LLP reserves the right to decline applications that do not meet verification criteria.
• 7.2 Installment Schedule & Repayments: The Borrower agrees to repay the financing facility strictly in accordance with the customized EMI schedule chosen during application (e.g., 3, 6, 9, 12, 18, or 24 months). Monthly installments are processed via authorized banking channels, electronic National Automated Clearing House (e-NACH), or automated recurring mandate. Timely honoring of installments on or before the due date is mandatory.
• 7.3 Device Title & Hypothecation: The financed mobile device(s) shall remain hypothecated and subject to a continuous security lien in favor of Softac LLP until all EMI installments and associated charges are settled in full. Full unencumbered title and No Objection Clearance (NOC) will be issued immediately upon receipt of the final installment clearance.
• 7.4 Security Enforcement & Remote Lock Policy: Financed mobile hardware may come pre-enrolled with or supported by Softac MDM and Anti-Theft management daemons. In the event of persistent default exceeding the allowed grace period, non-responsiveness, or unauthorized transfer/sale of the device prior to complete EMI fulfillment, Softac LLP reserves the legal right to enforce administrative restriction, lock display access, or deploy security measures in compliance with applicable commercial and recovery laws until overdue accounts are regularized.
• 7.5 Pre-closure & Foreclosure: Clients may pre-close or settle the entire outstanding balance at any time during the active tenure without penalty by submitting a request to our finance division via our Contact Page. A comprehensive final clearance statement and immediate title discharge shall be issued upon verification of funds.
• 7.6 Device Origin & Direct Middle East Import: All mobile devices provided under our financing and EMI facility are authentic commercial units directly imported from premier technology distribution hubs in the Middle East (including UAE / Dubai). Softac LLP certifies that all supplied imported units are 100% genuine, brand-new, factory-sealed, factory-unlocked, and fully compliant with Indian telecommunications network bands (including 5G NR and 4G LTE bands). Any standard manufacturer warranty or Softac hardware inspection backing is honored according to import documentation and contract specifications.
• 7.7 Hardware Warranty & Maintenance: All mobile devices supplied are brand new and covered under applicable OEM warranty against hardware and manufacturing defects. Technical warranty claims must be serviced through authorized brand service channels or Softac technical support. Physical damage, water ingress, or unauthorized tampering are not covered under warranty and do not relieve the Borrower of EMI repayment obligations.
• 7.8 Pre-dispatch Cancellation & Returns: Orders may be cancelled prior to physical dispatch without penalty. Once dispatched, delivered, and verified, returns are only entertained in the event of documented transit damage or dead-on-arrival (DOA) hardware verified within 48 hours of delivery.
• 7.9 Pricing Inquiries & Custom Tenure Queries: Specific pricing quotes and individualized EMI schedules are tailored based on the selected hardware configuration, quantity, and tenure. For all financing inquiries, tenure customizations, or account queries, please reach out directly through our Contact Page.

8. Limitation of Liability

In no event shall Softac LLP be liable for indirect, incidental, special, or consequential damages resulting from unauthorized third-party device theft, network outages beyond Softac LLP control, or improper configuration of remote wipe commands by Client administrators.

9. Contact, Legal Address & Governance

If you have questions regarding these Terms & Conditions, corporate governance, or mobile device financing agreements, please visit our Contact Page or write directly to our registered corporate office: